Refund policy

We accept order cancellation before order is shipped. If the order is cancelled successfully, you will get a full refund. A credit will automatically be applied to your credit card or original payment method within 1-3 business days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We are happy to accept returns on most new items within 30 days of delivery. Please note that shipping costs must be borne by the customer, unless the original product is defective.

Return Procedure
  • Step 1: Please contact Customer Service, indicating the item(s) you would like to return, the order ID, the reason you'd like to return it, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items and the tag (including the QC sticker).
  • Step 2: Please mail back your item(s) according to return instructions from our service team
  • Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Note: the below conditions are not quality issues:
  • Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues
  • Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues
  • Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues
  • Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns
  • Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
  • Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return address
Please contact customer service stating the item you are returning and the reason for your return.
If there is a quality issue, please provide a picture of said item. (lanikar.uk@gmail.com)
After receiving a confirmation email from our customer service team
We will process all customer service matters relating to returns within 24 hours.
Do not send returned items from the package you received to the sender's address. We will not accept any returns if you do not contact us first.
If you do not receive a refund within 14 days of the return being sent, please contact us as soon as possible.